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DameWare Troubleshooting Articles

Troubleshooting Winsock 10054 errors
Some possible solutions for troubleshooting "lost connection" errors while using DameWare software.
Article: #300088 - Revised: 1/4/2008
DameWare Mini Remote Control Client Agent MSI Builder neglects custom settings when creating remote agent installers
DameWare v7.5.9.1 HotFix 1 resolves an issue with the DameWare Mini Remote Control Client Agent MSI Builder that causes it to build client agent installers with the default settings, regardless of any custom entries.
Article: #300096 - Revised: 2/23/2012
MRC Installer Error on Windows Computers with UAC
Resolves an MRC installer error by providing a workaround to allow users to install MRC on computers with UAC enabled.
Article: #400102 - Revised: 4/4/2012
Mini Chat crashes after upgrading MRC client to v8
This article solves the issue that causes the version 8 MRC client agent to crash after upgrading it from a previous version.
Article: #400106 - Revised: 10/1/2012
Upgrade to version 9.0 of the MRC client agent to resolve issues with Sophos Anti-Virus 10.0
This article provides instructions to update remote systems affected by the Sophos Anti-Virus issue experienced in MRC versions prior to 9.0.
Article: #400114 - Revised: 9/12/2012
DRS crashes if you use a user without remote access permissions for Intel AMT power tasks
This article describes an issue with the Intel AMT power tasks in DRS caused by invalid user credentials.
Article: #400117 - Revised: 9/12/2012
Switching users during MRC sessions causes a temporary disconnect in Windows Vista and later
This article describes why MRC disconnects from clients running Windows Vista or later when switching users.
Article: #400119 - Revised: 9/12/2012
MRC does not save authentication details when launched from DRS Network Browser
This article provides a workaround for an issue in version 9.0 of MRC that prevents you from saving credentials for temporary entries in the Saved Host List.
Article: #400120 - Revised: 10/1/2012
MRC install fails, stating "There is a problem with this Windows Installer package"
This article describes a type of installer failure in MRC when one or more .NET Framework component is missing.
Article: #400121 - Revised: 10/1/2012
Changing the screen resolution on remote Linux CentOS hosts affects MRC performance
This article provides a resolution to a known issue with Linux CentOS in version 9.0 of MRC.
Article: #400122 - Revised: 10/1/2012
DameWare Exporter does not save custom export settings
This article describes how to resolve an issue with custom settings in DameWare Exporter.
Article: #400123 - Revised: 10/15/2012
MRC version 9.0 starts up slowly
This article describes a hot fix that resolves an issue that causes MRC version 9.0 to start up slowly.
Article: #400124 - Revised: 10/15/2012
MRC cannot remotely install the client agent using a local administrator on remote systems running Vista or later
This article describes an authentication issue in MRC caused by Windows User Account control and related security updates in Windows Vista and later. The article provides several resolutions to the issue.
Article: #400125 - Revised: 11/5/2012
DameWare MSI installers fail if target systems do not have .NET 2.0 or higher
This KB article provides a resolution to a Windows error message stating "There is a problem with this Windows Installer package."
Article: #400127 - Revised: 11/5/2012
The built-in VNC server in Mac OS 10.7 (Lion) prompts for the logged-on user's credentials
This article describes a workaround for a VNC connectivity issue introduced in Mac OS 10.7 (Lion). The built-in VNC server on systems running Lion do not allow non-preemptive connections from MRC.
Article: #400128 - Revised: 11/15/2012

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