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DameWare General Information Articles
Anti-Virus scanners and DameWare software
Anti-Virus software report that the remote administration software has a virus.
Article: #300095 - Revised: 12/8/2008
Assigning a custom port for email notifications in MRC
This article provides a workaround to allow MRC to use a custom email port for client agent email notifications.
Article: #400101 - Revised: 4/4/2012
Administrator gets an "Access denied" error when they try to perform administrative functions on a client with UAC enabled
Resolves an issue that prevents NTU users from accessing administrative functions on remote computers by providing a Registry workaround to alter the way UAC behaves with non-local administrative accounts.
Article: #400103 - Revised: 4/23/2012
Do not use the MSI installers for NTU or MRC on computers without Microsoft .NET Framework v2.0 or later
This article describes why users cannot use the MSI installers for DameWare NTU and DameWare MRC on computers with early versions of Microsoft .NET.
Article: #400105 - Revised: 5/18/2012
Remote registry values appear incorrectly for 64-bit computers
This article explains why users cannot access the complete registry for remote 64-bit computers with NT Utilities.
Article: #400107 - Revised: 6/13/2012
MRC on Windows 7 limits the number of client connections to 12
This article describes a workaround to allow MRC users on Windows 7 to connect to more than 12 clients.
Article: #400108 - Revised: 6/15/2012
Activating your DameWare products (version 8.0 and later)
This article explains how to activate a DameWare product, either during the installation process or after an evaluation period.
Article: #400109 - Revised: 10/15/2015
How to extract the DameWare MSI installers from their EXE files
This article describes the process to extract the MSI installer from the DameWare NTU and DameWare MRC executable (EXE) installers.
Article: #400110 - Revised: 7/18/2012
DameWare MRC displays "Waiting for Initial Screen" when trying to connect to XP/2003 clients
This article provides a workaround for an issue that prevents MRC from connecting to XP/2003 clients.
Article: #400111 - Revised: 8/28/2012
Use MRC to connect remotely to Linux and Mac clients
This article describes a new feature in MRC v9.0 that allows users to connect to remote Linux and Mac clients using a built-in VNC viewer.
Article: #400115 - Revised: 9/12/2012
MRC 9.0 is backward compatible with version 7.0+ of the MRC client agent
This article describes a new feature in MRC version 9.0 that allows users to connect to remote systems running older versions of the MRC client agent service. MRC 9.0 is backward compatible with agent versions as far back as 7.0.
Article: #400116 - Revised: 9/12/2012
DameWare currently does not support U3 mode with SolarWinds licensing
This article describes the current restrictions in DameWare NT Utilities (NTU) version 8.x and DameWare Remote Support (previously NTU) version 9.0 around the U3 licensing option. U3 Mode is not currently supported under the SolarWinds licensing model.
Article: #400118 - Revised: 9/12/2012
Mac OS X 10.8 requires VNC users to authenticate using the logged-on user's credentials
This article provides a workaround for connecting to Mac OS X 10.8 using the VNC viewer in MRC version 9 and higher.
Article: #400129 - Revised: 12/18/2012
How to Push the DameWare Agents to Computers on a Different Domain
This article describes how to push the DameWare agents (DRS and MRC) to computers on a different domain than the DameWare system initiating the operation.
Article: #400130 - Revised: 12/18/2012
DameWare Remote Support and Mini Remote Control version 9.0.1 Hotfix 1 (CAC Authentication)
Hotfix 1 corrects an issue involving remote logons with smart cards.
Article: #400131 - Revised: 3/13/2013
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