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DRS and MRC now support Intel vPro clients enabled with Intel AMT

The information in this article applies to:
  • DameWare Remote Support - Version(s) Version 9.0
  • DameWare Mini Remote Control - Version(s) Version 9.0

Starting in version 9.0, DRS (previously NTU) and MRC support connections to remote clients with Intel vPro hardware, even when they are powered down or booting up. In version 9.0 or DRS, use the Power option under Intel AMT to power on, power off, or reboot the remote system. In version 10.0 of DRS, use the Virtual CD/Floppy option under
Intel AMT to mount CD, DVD, or floppy images on the remote system. In version 9.0 or later of MRC, select Use Intel AMT KVM in the Remote Connect dialog to establish the appropriate connection.


  • Connectivity to the vPro hardware requires that the remote system has Active Management Technology (AMT) enabled. See the procedure in this article for instructions on how to set up an Intel vPro client.
  • Intel AMT uses different credentials from those the operating system uses. When you select the Use Intel AMT KVM option in MRC, provide the password for the VNC server, not the OS.
  • MRC stores the credentials for each client on a client-by-client basis only, not by connection type. If you switch between connection types for a single client, ensure the stored credentials are valid for the selected connection type.

The procedure to set up Intel AMT on a remote system will vary based on the vPro version the system is running. However, the following illustrates the general procedure.

To configure Intel vPro hosts for AMT KVM connections:

  1. Reboot the host, and then enter its BIOS configuration menu.
  2. Under AMT Options, select the following options:
    • Firmware Verbosity
    • AMT Setup Prompt
  3. Reboot the host, and then enter the Management Engine BIOS Extension (MBEx): Just after the BIOS startup screen, press Ctrl+P.
  4. If you are prompted for a password, enter the default password, admin, and then create a new password.
  5. In the Intel ME Platform Configuration menu, select Activate Network Access.
  6. In the Intel ME Network Setup menu, select Intel ME Network Name Settings.
  7. Select Host Name, and then enter the hostname for the host.
  8. Press Esc to return to the previous menu.
  9. Select Manageability Feature Selection, and then ensure it is enabled in the lower pane.
  10. Select SOL/IDER.
  11. In the SOL/IDER menu, enable the following options:
    • SOL
    • IDER
    • Legacy Redirection Mode
  12. Return to the previous menu, and then select KVM Configuration.
  13. In the KVM Configuration menu, select KVM Feature Selection, and then ensure it is enabled in the lower pane.
  14. In the upper pane, select User Opt-in, and then select User Consent is required for KVM Session in the lower pane.
  15. In the upper pane, select Opt-in Configurable from remote IT, and then select Enable Remote Control of KVM Opt-In Policy in the lower pane.
  16. Press Esc until you are prompted to leave the MEBx menu.

Source: http://www.howtogeek.com/56538/


Knowledgebase Article: #400112
Category: How To Guides
Last Revised: Tuesday, June 04, 2013
Keywords: crash remote control, hardware kvm, intel amt, intel vpro, remote kvm
Description: This article describes a new feature in DRS and MRC version 9.0 that allows users to remotely manage computers with Active Management Technology (AMT) on Intel vPro hardware even when the computer is powered down or booting up.
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