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Anti-Virus scanners and DameWare software

The information in this article applies to:
  • DameWare Remote Support
  • DameWare Mini Remote Control
  • DameWare Exporter

Some Anti-Virus scanners report that one or more of the many remote administration tools are infected with a "remote admin" virus.  None of the DameWare software products contain viruses, but because remote administration tools have been used by viruses, occasionally they trigger virus notifications.

Even some of Microsoft's tools are flagged by Anti-Virus software (for an example see the following link: http://technet.microsoft.com/en-us/sysinternals/bb897553.aspx).

The DameWare files most commonly flagged incorrectly are the MRC Client Agent Service (DWRCS.EXE) as well as the associated System Tray icon (DWRCST.EXE).  The following article lists all the files associated with the MRC Client Agent Service for the reference of DameWare users who may encounter this issue:

"How to Manually Install or Remove the DMRC or DNTU Client Agent Services"


Knowledgebase Article: #300095
Category: General Information
Last Revised: Monday, December 08, 2008
Keywords: av, anti-virus, scan, virus
Description: Anti-Virus software report that the remote administration software has a virus.
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