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Welcome to the DameWare Knowledgebase.
This support section offers technical articles on DameWare Development products.

Below are the 15 most commonly accessed articles.  If you do not find the information you are looking for in this list, you may browse the entire library or perform a detailed search for the specific information you wish to find.

Remote Smart Card Authentication and Interactive Smart Card Login using DameWare Development software
Information about Remote Smart Card Login & Authentication in DameWare Mini Remote Control & DameWare NT Utilities.
Article: #300080 - Revised: 11/1/2006
Troubleshooting Winsock 10054 errors
Some possible solutions for troubleshooting "lost connection" errors while using DameWare software.
Article: #300088 - Revised: 1/4/2008
How to connect to a remote machine using FIPS Mode
Information on how to use the new FIPS mode encryption modules within the DameWare Mini Remote Control software.
Article: #300091 - Revised: 2/1/2008
Anti-Virus scanners and DameWare software
Anti-Virus software report that the remote administration software has a virus.
Article: #300095 - Revised: 12/8/2008
DameWare Mini Remote Control Client Agent MSI Builder neglects custom settings when creating remote agent installers
DameWare v7.5.9.1 HotFix 1 resolves an issue with the DameWare Mini Remote Control Client Agent MSI Builder that causes it to build client agent installers with the default settings, regardless of any custom entries.
Article: #300096 - Revised: 2/23/2012
Assigning a custom port for email notifications in MRC
This article provides a workaround to allow MRC to use a custom email port for client agent email notifications.
Article: #400101 - Revised: 4/4/2012
MRC Installer Error on Windows Computers with UAC
Resolves an MRC installer error by providing a workaround to allow users to install MRC on computers with UAC enabled.
Article: #400102 - Revised: 4/4/2012
Administrator gets an "Access denied" error when they try to perform administrative functions on a client with UAC enabled
Resolves an issue that prevents NTU users from accessing administrative functions on remote computers by providing a Registry workaround to alter the way UAC behaves with non-local administrative accounts.
Article: #400103 - Revised: 4/23/2012
Do not use the MSI installers for NTU or MRC on computers without Microsoft .NET Framework v2.0 or later
This article describes why users cannot use the MSI installers for DameWare NTU and DameWare MRC on computers with early versions of Microsoft .NET.
Article: #400105 - Revised: 5/18/2012
Mini Chat crashes after upgrading MRC client to v8
This article solves the issue that causes the version 8 MRC client agent to crash after upgrading it from a previous version.
Article: #400106 - Revised: 10/1/2012
Remote registry values appear incorrectly for 64-bit computers
This article explains why users cannot access the complete registry for remote 64-bit computers with NT Utilities.
Article: #400107 - Revised: 6/13/2012
MRC on Windows 7 limits the number of client connections to 12
This article describes a workaround to allow MRC users on Windows 7 to connect to more than 12 clients.
Article: #400108 - Revised: 6/15/2012
Activating your DameWare products (version 8.0 and later)
This article explains how to activate a DameWare product, either during the installation process or after an evaluation period.
Article: #400109 - Revised: 10/15/2015
How to extract the DameWare MSI installers from their EXE files
This article describes the process to extract the MSI installer from the DameWare NTU and DameWare MRC executable (EXE) installers.
Article: #400110 - Revised: 7/18/2012
DameWare MRC displays "Waiting for Initial Screen" when trying to connect to XP/2003 clients
This article provides a workaround for an issue that prevents MRC from connecting to XP/2003 clients.
Article: #400111 - Revised: 8/28/2012

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